Job Description
FAIRMONT Company Description
Hotel Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
Job Description
RESPONSIBILITIES
Reporting to the Health Club & Spa Manager, the incumbent will:
- Adhere to the Spa Policy & Standard Operating Procedures
- Perform massage and body treatments in a safe, professional and hygienic manner
- Act as an ambassador for the spa representing the values of the brand and Accor
- Knowledgeable about all aspects of treatments, retail, facility, and current offers
- Maintain inventory of products to perform treatments in an orderly and neat fashion
- Maintain cleanliness standards of treatment rooms and facility
- Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service
- Always maintain a courteous, friendly and professional demeanor with guests/members
- Assist in maintenance of treatment room(s) and other areas of facility where possible
- Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
- Recognize arrivals of all VIP guests arriving in both the spa and hotel
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
- Ensure guest preferences and special requests are accommodated to the best of the property's and operation's ability
- Ensure guest satisfaction at all times by assuring safety and guest service is always the spa's first priority
- Perform regular treatments and facility audits to maintain brand standards
- Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
- Responsible for contributing to daily and monthly retail and/or treatment targets
- Support the rest of your colleagues when requested
- Understand and Adhere to the Accor Ethics & CSR book
- Maintain guest confidentiality at all times
- Deal with any guest complaints, comments or concerns with discretion and urgency
- Participate in daily/monthly communication meetings
- Lead by example in following all safety procedures and practices by the property
- Report any dysfunctional equipment, potential hazards or emergencies to management immediately
Qualifications
Your Skills and Qualifications Include:
- Licensed Massage Therapist in the state of Pennsylvania
- Certification from an accredited school of Massage required
- Currently certified in First Aid and CPR
- Must be able to work nights, weekends and shift work
- Previous experience as a Massage Therapist preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Physical Aspects of Position (include but are not limited to): - Constant walking and standing during shift
- May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Tags
Full time, Immediate start, Worldwide, Shift work, Night shift, Weekend work,