Job Description
Network/Telecom Specialist, Raleigh, NC, US
Network/Telecom Specialist The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.
Typical Experience: 12-36 months
Skills Required - Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
- Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
- Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
- Self-motivated, enthusiastic, and able to handle multiple support cases
- Strong writing skills to maintain organized documentation
- Customer-oriented, and capable of providing high levels of client satisfaction
- Collaborate and work well with others
- Experience with VOIP technologies is a plus
- Experience in a NOC environment is preferred.
- Strong skills in working with clients and communication
- Knowledge of network cabling, network classification and network topology
Skill Matrix - Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years
- Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years
- Strong writing skills to maintain organized documentation Required 3 Years
- Knowledge of network cabling, network classification and network topology Required 3 Years
- Experience with VOIP technologies is a plus Highly desired 3 Years
- Experience in a NOC environment is preferred Highly desired 3 Years
Job Tags
Night shift,