Job Description

Location & Work Arrangement

• City, State: Columbus, Ohio (Preference for candidates local to this area)
• Work Arrangement: Remote
• Contract: This is a Contract position.
• Shift: 3rd Shift (11:00 PM 8:00 AM EST)
• Schedule: Must work every Saturday and Sunday (Mandatory weekend coverage). Occasional holidays required on a rotational basis.
• Mode of Interview: Webcam (Teams).

Core Duties and Technical Expertise

Batch Workload Management (20 Years Experience Required)

• Mandatory Tool Expertise: Efficiently manage, monitor, and analyze mainframe and distributed systems batch workload using BMC Control-M and BMC Enterprise Manager (EM).
• Workload Control: Skill in managing batch workload on the AJF (Active Job File) for both mainframe and client-server applications.
• Problem Resolution: Expertise in identifying abends (job failures) and using JCL (Job Control Language) to fix those abends.
• System Monitoring: Proficient in using TSO/ISPF to analyze status and identify batch job issues.
• Server Monitoring: Capability to recognize server problems by utilizing tools like Nagios, IP Monitor, and Tivoli.

Incident Management and Communication

• Issue Identification: Analyze alert messages and shout messages to determine severity.
• Escalation: Alert support staff when problems develop and escalate issues to management immediately when SLA's may be jeopardized.
• Documentation: Document all issues in writing (e.g., via ServiceNow tickets: Incidents & Incident Tasks).
• Communication: Clear and effective written and verbal communication skills are mandatory for communicating problems, resolutions, and pertinent details to programmers and support staff.

Required Technical Skills

Required Expertise

Batch Scheduling

BMC Control-M (20 Yrs Experience)

Batch Control

BMC Enterprise Manager (EM) (20 Yrs Experience)

Workload Management

Managing batch workload on AJF for Mainframe and Client-Server (20 Yrs Experience)

Abend Resolution

Expertise in identifying abends and using JCL to fix them.

Mainframe Access

Proficiency in using TSO/ISPF to analyze job status.

Monitoring Tools

Capability to utilize Nagios, IP Monitor, and Tivoli to recognize server issues.

Incident Tracking

Familiarity with ServiceNow Incidents & Tasks.

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